COVID-19 Protocols

INFORMATIONS ABOUT COVID-19 HEALTH PROTOCOLS FOR SEASON 2020.

UPDATED 28/06/2020

                                                                                             

 

Due to COVID-19 pandemia, we do realize that this summer will be different than any previous.  Sera-Nata Apartments follows EU - Greek health protocols in order to provide a safe and secure accommodation to customers and friends who decided for one more year to trust us and spend their holidays away from the safety of their homes. We feel this responsibility that’s why our priority and “motto” for this year is “Health First”.     

CERTIFICATION

We have been certified with the “HEALTH FIRST” title from the Greek Ministry of Tourism. 

TRAINING

Each one of us on our family business has been informed of the health and management protocols for COVID-19. We have been trained on the following:

  • The ways of which the virus is transmitted.

  • Behavior and actions needed to be taken in case of illness incident.

  • Methods and practices of cleaning and disinfecting frequently touched surfaces leading to the possibility of transmitting the disease.

  • Communication approaches to visitors/customers.

  • Maintaining the basic protocols to avoid transmitting the virus by thorough and regular hand washing, avoiding handshakes, keeping distances, avoiding contact of hands on the eyes, nose and mouth, and covering coughs and sneezes appropriately.

ACTION PLAN

We have drawn up an Action Plan for suspected cases.  Specifically, for the handling of a suspected case following the plan for dealing with a suspected case from National Organization for Public Health.   To ensure the implementation of the accommodation’s suspected case handling plan is followed.  The accommodations are obligated to share contact details to the according services of the Ministry of Health (National Organization for Public Health):

The owner of Sera-Nata Apartments is in charge of implementing the action plan for suspected cases.

ACCOMMODATION FILE AND EVENT BOOK

For the purposes of public health protection, the accommodation must keep a record of staff members and all people staying at Sera-Nata Apartments - name, nationality, date of arrival and departure, contact details (address, telephone, e-mail) - , so that it is possible to communicate with these people in the case of any COVID-19 incident.

GUEST CHECK IN - OUT

  • Check in: 16:00

  • Check out: 11:00

According to COVID protocols a certain time of 4 hours period should follow the check out of a family in order to prepare and disinfect the apartment for the next arrival.  For your confidence, we are trying to arrange a free period of 24 hours between previous check out and the next arrival.

GUEST APARTMENTS

  • Deep cleaning of guest apartments prior check in. Cleaning and disinfection program (according to the current instructions of National Organization for Public Health).

  • Meticulous cleaning and good room ventilation during the time duration between stays.

  • Meticulous cleaning - disinfection with steam cleaner of the entire room, kitchen and bathroom before arrival.

  • Non-regular room cleaning during the stay (to avoid unnecessary contact of cleaning staff with possible case and further transmission).

  • Elimination of cleaning and change of linen and towels will be at the request of the customer.

  • Opening doors and windows for natural ventilation of the space daily required from our guests.

  • We place individual antiseptic liquids and Covid - 19 medical kit in each apartment.

  • Special instructions for cleaning in case of a confirmed case (according to the current instructions of National Organization for Public Health)

  • Prohibition of entry in the apartments for non-residents

AIR CONDITIONING

  • A/C cleaning and disinfection upon every apartment change.

  • When the air condition is turned on, there must be an open window, for recirculation of air and natural ventilation

BBQ AND PUBLIC TABLES – AREAS

  • BBQ and Public Tables will be work upon request and reservation, without charge, for people living in the same apartment or studio.

YARD – PLAYGROUND

  • Personal responsibility from our guests required in order to avoid children from different apartments or non-residents to play together in open areas and yards, for this season.

PLEASE NOTE THAT:

  • Sera-Nata Apartments are not covering the costs of medical examinations and treatment in a case of COVID - 19 incident, for the infected individuals and the supported members of the family for as many days they remain in quarantine.

  • Greek Government has determined to carry out the necessary diagnostic screening and keep everyone safe throughout the season. That’s why all visitors from July 1, 2020, have to fill in a special form “The Passenger Locator Form” (PLF). 

    You can fill Your PLF in the following link:  https://travel.gov.gr/#/ 

    All travellers are obliged to complete their PLF at least 48 hours before entering the country, providing detailed information on their point of departure, the duration of previous stays in other countries, and the address of their stay while in Greece.

    To help you complete the PLF we provide Sera-Nata Apartments address data and emergency contact information’s, as follows: